Refund & Return Policy

Effective Date: 10 – 4 2025

At RIWAAYAT COLLECTIVE, every piece of jewelry is crafted and curated with care. We want you to love your purchase, but if you are not fully satisfied, our Refund & Return Policy is here to help.

1. Eligibility for Returns

  • Items must be returned within [X days, e.g., 7 or 10 days] of delivery.

  • Products must be unused, unworn, and in their original packaging with all tags intact.

  • Proof of purchase (order confirmation or invoice) is required.

  • Customized, engraved, or personalized items are not eligible for returns or refunds.

2. Non-Returnable Items

We do not accept returns for:

  • Personalized or made-to-order jewelry.

  • Discounted or clearance items.

  • Earrings (due to hygiene reasons).

3. Return Process

  1. To initiate a return, please contact us at [Insert Business Email] with your order details.

  2. Once approved, you will receive instructions on shipping the item back.

  3. Customers are responsible for return shipping costs unless the item delivered was defective or incorrect.

4. Refunds

  • Refunds will be processed to your original payment method within [X working days] after we receive and inspect the returned item.

  • Shipping charges are non-refundable.

  • If applicable, partial refunds may be granted for items not in their original condition or returned after the return period.

5. Exchanges

  • Exchanges are offered only for items of the same or higher value (subject to stock availability).

  • If you wish to exchange, please mention it in your return request.

6. Damaged or Incorrect Items

If you receive a defective or wrong product, please contact us within [48 hours] of delivery with images. We will arrange a replacement or full refund at no extra cost.

7. Late or Missing Refunds

  • If you haven’t received your refund, first check with your bank/payment provider.

  • Processing times vary depending on the payment method.

  • If the issue persists, contact us at [Insert Business Email].

8. Contact Us

For any queries regarding returns, refunds, or exchanges, please reach out to us at:

RIWAAYAT COLLECTIVE
Email: riwaayat.collective1@gmail.com