Shipping & Delivery Policy

Effective Date: 10 – 4 – 2025

At RIWAAYAT COLLECTIVE, we take great care in delivering your jewelry safely and on time. Please review our shipping and delivery terms before placing an order.

1. Order Processing

  • Orders are processed within [X business days – e.g., 1–3 days] after payment confirmation.

  • Customized or made-to-order items may take longer; estimated timelines will be shared at the time of order.

  • Orders are not processed on Sundays or public holidays.

2. Shipping Methods & Charges

  • We partner with trusted courier services to ensure safe delivery.

  • Standard shipping is available across India. Charges may apply depending on location and order value.

  • Free shipping may be offered on orders above ₹[X amount] (if applicable).

  • For international orders, shipping charges and delivery timelines will vary based on destination.

3. Estimated Delivery Time

  • Domestic Orders (within India): Delivered within [X–X business days, e.g., 4–7 days] after dispatch.

  • International Orders: Delivered within [X–X business days, e.g., 10–15 days], depending on destination and customs clearance.

  • Please note: delivery times are estimates and may vary due to courier delays, weather, or unforeseen circumstances.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via email or SMS.

  • You can track your shipment on the courier partner’s website/app using the tracking details provided.

5. Delivery Terms

  • Customers must provide accurate shipping details (address, contact number, pincode). We are not responsible for delays or failed deliveries due to incorrect information.

  • If a package is returned due to missed delivery attempts, customers may be charged re-shipping fees.

  • Signature may be required upon delivery for high-value items.

6. International Shipping (If Applicable)

  • Customs duties, taxes, or import charges (if any) are the responsibility of the customer.

  • Delivery timelines may vary due to customs clearance processes in your country.

7. Damaged or Missing Packages

  • If your package is damaged upon delivery, please take photos and contact us immediately.

  • For missing packages, we will coordinate with our courier partners to resolve the issue.

8. Contact Us

For any shipping or delivery-related queries, please contact us at:

RIWAAYAT COLLECTIVE
Email: riwaayat.collective1@gmail.com